FLIGHT TRACKING & TRAVEL HELPFLIGHT STATUS GUIDANCE · AIRPORTS · PASSENGER SUPPORTUTC --:--:--
HOMEPASSENGER RIGHTSCA
PASSENGER RIGHTS GUIDE / CANADA · APPR

Air passenger protection in Canada.

Canada’s passenger protection framework considers the cause of disruption, airline size and the passenger’s circumstances.

REGIONCA

What the rules address

The Air Passenger Protection Regulations establish different duties depending on whether a disruption is within an airline’s control, required for safety or outside its control. Carrier size, notice and itinerary are also important.

Delay and cancellation

Some covered delays may qualify for care, rebooking, refunds and possibly compensation. Delay duration alone cannot establish a payment tier; reason and airline category must be assessed.

Baggage and missed connections

Baggage issues can give rise to separate remedies and deadlines. Notify the airline, track expenses, and consult the Canadian Transportation Agency.

What to do first

  1. Save your booking confirmation, boarding pass, receipts and messages from the airline.
  2. Record actual arrival time, the incident category and any written explanation.
  3. Request assistance or a refund/reroute through the operating airline.
  4. Check official regulator guidance before submitting any compensation claim.

Delayed, cancelled or missed your connection?

When travel plans change, contact the operating airline first and ask about the next available flight, refund or support. Keep all notifications and receipts. Your route and circumstances matter more than a headline about compensation alone.

My flight has a problem

Get an immediate step-by-step checklist.

Cancellation or refund help

Understand the practical options to discuss with your airline.

Check your flight situation

Enter your departure and arrival airports, airline and delay details to see which rights may apply.

CHECK MY FLIGHT RIGHTS

Questions about CANADA · APPR passenger rights

Can I get compensation when my flight is delayed?

Possible compensation depends on the Canadian rules that apply to your flight, actual arrival delay, operating airline and the reason for the disruption. There is no universal payout for every delay.

What should I keep after a cancelled flight?

Keep the booking confirmation, cancellation message, boarding pass, receipts, replacement travel details and any written explanation the airline provides.

Do I need to contact the airline first?

Usually the operating airline is the first contact for rebooking, refunds, care or a claim. Use the relevant regulator if you need to escalate a formal complaint.

Does a missed connection count as a delay?

The answer depends on whether the flights were on one booking, the final destination delay, the operating airline and the rules applying to the itinerary.