Plan your trip with confidence.
SriLankan Airlines passengers should check both the operating airline and their specific ticket before leaving for the airport. Baggage, seat selection, check-in times and extra charges may depend on the fare type and itinerary, especially for flights sold by partner airlines.
SriLankan Airlines baggage allowance: carry-on and checked bags
Your booked fare and itinerary determine your luggage allowance. Allowance can change between economy and premium cabins, short and long routes, and reward or codeshare tickets.
For an accurate baggage check, open your booking and confirm the limits for the precise route. The allowance for one flight segment may not apply to a connection on another airline.
Explore SriLankan Airlines cabin and checked baggage rulesCheck-in, boarding and airport preparation
Use SriLankan Airlines's official website or app to find the online check-in window, booking reference, required travel documents and where to drop checked bags. Airport and airline deadlines vary and can differ for international travel.
- Verify the operating airline and flight number on your confirmation.
- Complete check-in during the window shown by the airline.
- Check passport, visa and entry requirements where relevant.
- Confirm your departure terminal and gate information before boarding.
- Allow additional time for checked baggage and security queues.
What if your SriLankan Airlines flight is delayed or cancelled?
Start with the airline’s latest notification and its rebooking or refund options. Save your original booking, confirmation messages and receipts if a disruption causes additional expenses. Different rules apply to different departure countries, operating carriers and causes of delay.
If your flight is delayed or cancelled, you can use our step-by-step travel assistant and review passenger rights for the relevant region. We do not access or change live airline reservations.
What to do immediately after a disruption.
Check your possible rightsReview route, operating airline and delay details.
Lost or damaged baggage
Report a missing bag to the airline promptly, ideally before leaving the arrival airport. Keep the baggage tag and the written incident reference. For damage, take photographs before arranging repairs and check the airline’s claim deadlines.
Read the lost baggage guideSriLankan Airlines FAQs
What is SriLankan Airlines's cabin baggage allowance?
Your cabin bag allowance can depend on your ticket, cabin class and route. Review the rules for your specific booking with SriLankan Airlines; a standard allowance does not cover every fare.
Does SriLankan Airlines include checked baggage?
Some fares include checked baggage and others may require payment. Check your ticket confirmation and the official airline baggage page before your trip.
How do I check in for a SriLankan Airlines flight?
Use the airline's official website or app and follow the check-in window shown for your flight. Have your booking details and travel documents ready.
What should I do if my SriLankan Airlines flight is cancelled?
Check the airline's rebooking and refund options first. Save the cancellation notice and receipts, then review passenger rights for the countries involved in your journey.
Where do I report missing baggage from a SriLankan Airlines flight?
Contact the baggage service desk or the airline's baggage support channel, preferably before leaving the airport. Keep your baggage tag and written case number.